We learned today that we have had the police come to the office six times in the past two weeks because someone/something is dialing 911 and the default number that the Police are getting is our main number. (No it is not our new neighbors. We eliminated that possibility.)
Please be aware of how you are dialing both at the fax machine and on your phone.
We learned today that the phone number they used this time is one of our fax numbers, (949) ###-####.
So, if you are using a fax and dialing internationally, you may be accidentally dialing 911 instead of 011. (On our fax machines do not dial 9 to get an outside line. It won’t work. You only dial the number you are trying to call.)
Or, You may have programmed your phone to dial an international number automatically and done it incorrectly. Delete any programmed numbers on your phone that you may have recently programmed on auto dial.
Finally, if you do accidentally dial 911, PLEASE answer if they call you back and tell them it was an accident. There is a cost to them coming out to us in tying up emergency resources and a dollar cost.
These calls are coming in during the work day, on the evening, and on the weekends. It happened TWICE today.